SHIPPING & RETURNS  

Please read the terms and conditions carefully before using Be Active Boy. By using and shopping on www.beactiveboy.com, you agree to accept the terms and conditions described below. 

DELIVERY LOCATIONS

We currently ship to the following list:
Europe
US & Canada
Australia & New 
Zealand

For other countries, please send us a message first.

DELIVERY TIMES AND CHARGES

We offer free shipping for Europe on some products.
You can expect your order to arrive within 2-14 full business days. (Will take longer due to the Covid restrictions)

IMPORT CHARGES

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost could be if any, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

CANCELLATION POLICY and RETURNS POLICY

Orders may be cancelled within 7 days of placement on by contacting us. If your goods have already been shipped, you won't be able to cancel. 

If you are not completely satisfied with your purchase, please return the item within 14 days of the shipping date for an exchange or refund.


You will also be responsible for the cost of returning any item, unused, and in the original packaging. Please email us with your order number and reason for wanting the refund. You must return the product to us immediately in the same condition you received it (at your own cost and risk). You have a legal obligation to take care of the product while it is in your possession. If you fail to do so, we may have a claim against you for compensation. We will process the refund due to you as soon as possible and, in any event, within 28 days of the day you gave notice of your claim.

We would appreciate any comments regarding our merchandise or the manner in which your order was handled. Our customer service team can be reached by email at suport@eljemel.com .
In the unlikely event of faulty goods, please be kind to them, please email us, with your order number and nature of the fault

There is no need to contact us when returning items that are unsuitable.

* Please fill in the returns form included with your order, stating if you require an exchange or refund as well as the nature of your return. ie, faulty item / doesn’t fit etc.

If you have lost this then please send us an email explaining your reasons.

If you are returning an item to us, the cost of the return and condition of the item / items is your responsibility.

• The item(s) are your responsibility until arrival at our warehouse. Therefore, please ensure you send the parcel using a secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.
• Products must be sent back with the original correct product packaging (including product bag), otherwise they will not be accepted
• All returns (including the product packaging) must arrive back to us in a re-saleable condition (unless faulty).
• Product bags must NOT be used as postal wrapping.
• We will send an email to you once the return has been processed.
• Your refund will be credited back to the same credit/debit card or paypal account used to make the original purchase. Please allow up to 28 days for your refund to be processed. Original delivery charges are non-refundable.
• If you have any problems please keep your invoice displaying your order details for your reference and quote your order reference on all correspondence.
• Failure to adhere to these conditions will result in the product being returned to you without refund.
• In the unlikely event of a fraudulent transaction, a refund will be made once an investigation has been carried out.

AVAILABILITY & OFFER VALIDITY

We do all we can to have all offered items in stock. In the event that ordered items are out of stock, you will be informed by email and any payments will of course be refunded.


The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur.

PAYMENT METHODS

We accept the following payment methods:
• MasterCard
• VISA
• American Express
• PayPal 


Please note that we cannot accept any payment methods not specified above. If you try to pay by any other method, we will not be liable for your loss of payment or any other damages caused by your action.

PRODUCT IMAGE

The product image is not contractual. The colors can have different tones on different computer screens or printer print-outs, and the image can potentially vary slightly from reality.

PRICES & SHIPPING FEE

All prices on products, do not include shipping charges (when applicable). The shipping charge is added per order. Please go to Shipping section for details concerning the charges for your specific country on the interested product. We will always inform you of the total price, including all possible delivery costs.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. 

CURRENCY

All prices displayed on www.beactiveboy.com are quoted in Euros. If you want to change the country selection, please use the country selector link at the top of the web page. 

Shipping 

We offer express delivery for the USA only.

The shipping time is between 4 to 13  days.

If you're in Europe, the free shipping time is 20-40 days. Feel free to contact us for Express Shipping.

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